Quality & Patient Safety

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Quality & Patient Safety

At Abu Dhabi Stem Cells Center (ADSCC), we are dedicated to upholding the highest standards of quality and patient safety. We ensure clarity regarding patient rights and responsibilities by providing comprehensive information, outlining the rights patients can expect, as well as detailing their responsibilities during their healthcare journey. This approach fosters a collaborative and respectful partnership for optimal care solutions.

Patient rights

To be treated with dignity and respect, consistent with professional standards, for all patients regardless of the manner of payment, race, sex, nationality, religion, culture, disability, or any other factor.
To receive care that is considerate, supports patient dignity, is respectful of the patient’s personal values and beliefs, and responds to requests for spiritual and religious observance.
To receive healthcare based on clinical need.
To receive emergency medical care and treatment easily and promptly.
To be referred to a specialist/consultant for special care when there is a clinical need.
To receive a detailed explanation of their condition, care, treatment, and aftercare in terms that are free from professional jargon, enabling the patient to fully understand.
The patient has the right to access their Medical Record and Medical Information.
The right to a second opinion or to have their care transferred to another physician if they are dissatisfied with the care or opinion provided.
To privacy during examinations, procedures, clinical care/treatment; they have the right to know who is in attendance and the purpose of those attending them.
To protect patients’ possessions from theft or loss.
The patient has the right to informed consent for treatment, procedures, and interventions, as per DOH Consent Policy (Reference PPR/HCP/P0003/07).
To receive verbal and written information about any proposed treatment and to be informed of available alternatives.
To have all clinical and pharmaceutical records kept fully updated and relevant, with information fully documented, and personal details and records kept confidential and protected from loss and misuse.
To have the freedom to choose their pharmaceutical care provider.
To receive relevant, current, and understandable information concerning their drugs and treatment.
To participate in decision-making regarding their drug and treatment choices.
To discuss and request information related to their specific drug therapy, possible adverse side effects, and drug interactions.
To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications.
To monitor patient compliance and proper drug use and institute remedial interventions when necessary.
To be provided with Arabic/English interpreter services; and all other language barriers will be accommodated based on the availability of translation resources.
ADSCC informs patients and families about their rights and responsibilities to refuse or discontinue treatment, withhold resuscitative services, and forgo or withdraw life-sustaining treatments.
To have any complaint they make acknowledged, fully investigated, and receive a written response as per the facility’s policy.
To receive appropriate protection if they are children, disabled, elderly, or vulnerable. Patients are protected from physical assault, and populations at risk are identified and protected from additional vulnerabilities.
To support the patient’s right to assessment and management of pain and receive respectful, compassionate care at the end of life.

Patient Responsibilities

To be treated with dignity and respect, consistent with professional standards, for all patients regardless of the manner of payment, race, sex, nationality, religion, culture, disability, or any other factor.
To receive care that is considerate, supports patient dignity, is respectful of the patient’s personal values and beliefs, and responds to requests for spiritual and religious observance.
To receive healthcare based on clinical need.
To receive emergency medical care and treatment easily and promptly.
To be referred to a specialist/consultant for special care when there is a clinical need.
To receive a detailed explanation of their condition, care, treatment, and aftercare in terms that are free from professional jargon, enabling the patient to fully understand.
The patient has the right to access their Medical Record and Medical Information.
The right to a second opinion or to have their care transferred to another physician if they are dissatisfied with the care or opinion provided.
To privacy during examinations, procedures, clinical care/treatment; they have the right to know who is in attendance and the purpose of those attending them.
To protect patients’ possessions from theft or loss.
The patient has the right to informed consent for treatment, procedures, and interventions, as per DOH Consent Policy (Reference PPR/HCP/P0003/07).
To receive verbal and written information about any proposed treatment and to be informed of available alternatives.
To have all clinical and pharmaceutical records kept fully updated and relevant, with information fully documented, and personal details and records kept confidential and protected from loss and misuse.
To have the freedom to choose their pharmaceutical care provider.
To receive relevant, current, and understandable information concerning their drugs and treatment.
To participate in decision-making regarding their drug and treatment choices.
To discuss and request information related to their specific drug therapy, possible adverse side effects, and drug interactions.
To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications.
To monitor patient compliance and proper drug use and institute remedial interventions when necessary.
To be provided with Arabic/English interpreter services; and all other language barriers will be accommodated based on the availability of translation resources.
ADSCC informs patients and families about their rights and responsibilities to refuse or discontinue treatment, withhold resuscitative services, and forgo or withdraw life-sustaining treatments.
To have any complaint they make acknowledged, fully investigated, and receive a written response as per the facility’s policy.
To receive appropriate protection if they are children, disabled, elderly, or vulnerable. Patients are protected from physical assault, and populations at risk are identified and protected from additional vulnerabilities.
To support the patient’s right to assessment and management of pain and receive respectful, compassionate care at the end of life.

At ADSCC, we are unwavering in our commitment to providing exceptional healthcare services. Our dedication to quality and patient safety reflects our pursuit of excellence in line with the UAE’s medical guidelines.

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Quality & Patient Safety

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Abu Dhabi Stem Cells Center

Yas Clinic Khalifa City

+971 800 140

info@qt-demos.com

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